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Our Services

How It Works

STEP 1: REGISTER or LOG IN

Create account by filling in details or sign in with Facebook / Google. Then, select and subscribe your preferred package and fill in credit card information or details for other payment method.

STEP 2: RENT

Select your favourite garments from our online catalogue. Click on garment to view and add to cart. Check out after adding them to cart and fill in shipping details. Check order number and due dates.

STEP 3: WEAR

Receive your selected garments to wear. Garments will be steamed and pressed.

STEP 4: RETURN

Schedule return after logging in. Select and submit items for returning. Return garments to our team for dry cleaning.

 

 

FREQUENTLY ASKED QUESTIONS (FAQ)

GENERAL

We are a clothing rental platform that provides a variety of choices including evening gowns, women workwear and winter clothes.
Fashion + Library. Libraries are a source of information and knowledge; we are inspired and want to provide a location that have an abundance of aesthetically pleasing garments on display that customers can rent and put to good use.
Fashion Library supports sustainable fashion and strives to minimize the overconsumption within the clothing industry. We create the unlimited closet for women with countless options available. Customers can save wardrobe space with minimal cost and effort.
BASIC: Subscribe, pay RM599/per month and you will be eligible to rent 16 garments (workwear & casual) in total with free shipping and returns. The basic package allows 4 shipment (per week), but only 4 garments are allowed every shipment. Payment will be through MOLPay, an automated payment method; the basic package fees will be a recurring payment.

PREMIUM: Subscribe, pay RM599/per week and you will be eligible to rent 1 winter jacket and 4 inner garments (sweaters & winter dresses) in total with free shipping and returns. The premium package allows rental for 7 days (a week).

DELUXE: Subscribe, pay RM599/per week and you will be eligible to rent 1 garment (evening gown) in total with free shipping and returns. The deluxe package allows rental for 7 days (a week).
Feel free to email us at enquiry@flib.my or call us at +603-76216769.

GARMENT RENTAL AND SIZING

Our garments are from sourced worldwide, prioritizing the best quality for our customers.
It is allowed if garment(s) are not shipped (stated in account); it is not allowed if garment(s) are shipped.
If garment(s) are added to shopping cart, they will be locked (reserved) for 24 hours. If garment(s) are not check outed after 24 hours, the reservation will be canceled.
If garment(s) are added to shopping cart, they will be locked (reserved) for 24 hours. If garment(s) are not check outed after 24 hours, the reservation will be canceled.
Alterations are only allowed for selected style.
Yes, the garment(s) will be steamed, pressed and folded neatly before delivering.
Size charts that include measurements will be provided for every garment.
Fashion Library have an offline showroom at Dataran Cascades, Kota Damansara.
Customers can return the garment(s) personally and exchange them with other garment(s) without extra charge.
No, we will provide dry cleaning after receiving returns to ensure the cleanliness of our garment(s).

DELIVERY AND RETURNS

Orders will be packaged in Fashion Library garment bags and shipped with the Aramex shipping service. Shipping charges are included in the weekly/monthly package, however, we only ship to the Klang Valley (as of April 2019).
Arrival highly depends on the location, normal deliveries take up to 3-5 working days.
Payment can be seen in your account (processing or complete); while a tracking number will be provided after you successfully check out.
After garments are worn, please place them in the garment bag it was delivered in and schedule return online. Next, drop it at the specified location you provided when your order was first placed and Armex shipping service will collect returns.
Due dates of each garment will be specified when you subscribe. They are scheduled to be return in a week, but extending the due date by another week is allowed.
Temporarily no (as of April 2019), there will be no reminder for due dates.
No, Fashion Library do not deliver during weekend and public holiday.

PAYMENT AND ADDITIONAL CHARGES

Fashion Library uses MOLPay that offers debit and credit card payment.
Late garments’ due date would be extended to the following week and will be considered one shipment.
That will be considered rental package for the next month.
If Fashion Library considers the garment(s) to be beyond economical repair and/or cleaning, we will charge you full replacement value or you will have to purchase the products.
You will be charged retail price for the garment(s).
Please contact our customer service at +603-76216769.